About the hotel - Boutique hotel "Venice in my heart", Moscow

• Cancellation of the reservation is possible at least 48hours

The hotel is intended for temporary residence of citizens for a period agreed with the Hotel administration. After the expiration of the agreed period, the resident is obliged to vacate the room at the request of the administration. If you wish to extend your stay, you must inform the Hotel administrator no later than 2 hours before check-out time — 12 o'clock local time. The extension of the stay in the same room is possible only if there is no confirmed reservation for it in favor of third parties. 

The working hours of the Hotel are round-the-clock

Check-in at the Hotel of citizens is carried out upon presentation of their passport, military ID or other identity document, and foreign guestsif they have a foreign passport, visa and migration card. The guest fills out a questionnaire, which confirms the accuracy of the information about himself and agrees with the rules of residence. With the consent of the guest with the current rules of the Hotel and the registration of accommodation, the contract for the provision of hotel services is considered concluded. 

When booking, placing, or when settling in freely, the guest chooses the room category. The right to choose a specific room belonging to this category remains with the Hotel administration. In case of no-show, a fee is charged for the actual downtime of the room, but not more than a day. If you are late for more than a day, the reservation is canceled. The reservation for the room is provided from 14:00 hours to 12:00 hours of the next day, i.e. check-out time. 

Payment for accommodation and services at the Hotel is carried out at free (contractual) prices, according to the price list approved by the Hotel management. 

There is no charge for booking a room. 

In case the guest refuses to stay or shortens the period of stay, the administration has the right to withhold an amount equal to the cost of one night's stay from the prepayment made by the guest (his guarantor). This amount is a fee for booking a room in the name of the guest for the entire period of his stay. 

Bed linen is changed once every three days.
Towels are changed and the room is cleaned daily. The guest has the right to refuse the daily change of towels.
The replacement of toiletries (soap, shampoo, shower gel, toilet paper) is made as consumed. 

The hotel provides residents with the following types of free services:

• calling an ambulance;
• using a first aid kit;
• calling a taxi;
• delivering correspondence to the room upon receipt;
• wake-up to a certain time;
• using an iron and ironing board;
• wireless Internet Wi-Fi services in public areas;
• using electrical appliances installed in the room ( TV, hairdryer, air conditioning, refrigerator if available in the room);
• welcome bottle of water, tea set

The hotel provides additional services to the guest for a fee at his request in accordance with the list and register of prices for additional services.